I've been at Kapwing for 5 years. Started in customer success, moved into PM, and have spent the last 3 years owning AI tooling and monetization. I've launched products that scaled to 100k+ MAU, negotiated vendor contracts, and shipped my own bug fixes when needed.
Starting on the support side gave me something most PMs don't have: I actually talked to users every day before I ever wrote a spec. That still shapes how I work. Outside the job I help manage my partner's music career, make content with him, and take art classes whenever I can.